ACE Studio Terms of Service

Effective Date: December 5, 2025
Last Updated: December 5, 2025

THIS TERMS OF USE AGREEMENT (the "Terms") governs your use of the ACE Studio, including, without limitation, the ACE Studio PC software and the ACE Studio web portal (such as https://acestudio.ai) (collectively, the "Service"). By accessing or using the Service, clicking on the "I Accept" button, and/or completing the registration process, you acknowledge that you have read and understood these Terms, and, as a condition to your use of the Service, you agree to be bound by these Terms. If you are not eligible (see below), or do not agree to these Terms, then you do not have our permission to use the Service and you may not access or use the Service.

There may be information on our Site that contains typographical errors, inaccuracies or omissions, including descriptions, pricing, availability, and other information. We reserve the right to correct any information on our Services without prior notice.

These terms apply to all users. If any term or provision of this Contract is declared by a court of competent jurisdiction to be illegal or in conflict with any law, this will not affect the validity of any other terms.

1. Introduction and Eligibility

Please read these Terms carefully before using the ACE Studio Service. Your use of, and participation in, the Service may be subject to additional terms for specific ACE Studio products, or tools such as ACE Studio Custom Voice, as further described below.

1.1 Service provider

The services under ACE Studio are operated globally by TIMEDOMAIN, INC. However, in Mainland China, certain operational responsibilities are managed by Beijing Timedomain Technology Co., LTD. and Qingdao Timedomain Technology Co., LTD. This structure ensures compliance with local laws and regulations, providing a tailored and legally compliant service experience in each region.

1.2 Revisions to the Agreement

WE RESERVE THE RIGHT TO CHANGE THE AGREEMENT AT ANY TIME, IN OUR SOLE DISCRETION. PLEASE CHECK THESE TERMS PERIODICALLY FOR CHANGES. When changes are made, ACE Studio will make a new copy of the Agreement available on the Website and within the software, or otherwise posted through the Services. We will also update the “Last Updated” date at the top of these Terms. Any changes to the Agreement will be effective immediately for new users of the Service and on the stated Effective Date for existing Users (collectively, “Users”). If you do not accept the revised agreement, you may choose to terminate your use of ACE Studio Services. If you continue to use the Service, it will be deemed to have accepted the revised Agreement.

1.3 Eligibility

By accessing or using the Service or otherwise agreeing to these Terms, you represent and warrant to us that: (a) you are at least 18 years old, or if you are under the age of 18 you have obtained consent from a parent or legal guardian to use the Service; (b) you have not previously been suspended or removed from the Service; and (c) your use of the Service is in compliance with any and all applicable laws and regulations.

1.4 Age Restrictions

Individuals who are 13 or older but under the age of majority in their jurisdiction may use the ACE Studio Service only under the supervision of a parent or legal guardian who agrees to be bound by this Agreement. Children under the age of 13 are not permitted to use the Service. If you become aware of someone under the age of 13 using the Service, please contact us at support@acestudio.ai. If you are a parent or legal guardian of a child under 13 who has created an account, please provide relevant information such as the UserID to help us identify the account, so we can close the account and delete any associated personal information.

2. The Service

2.1 General

The Service offers a platform designed specifically for music creators to generate high-quality AI vocals, enhancing their ability to produce unique musical compositions. The Service is owned and operated by ACE Studio, and the visual interfaces, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services, and all other elements of the Service provided by ACE Studio are protected by intellectual property and other laws. In addition to the foregoing, all information, data, text, software, music, sound, photographs, graphics, video, messages, tags, and/or other materials included and made available to you by ACE Studio in the Service are the property of ACE Studio or its third-party licensors (the “ACE Studio Property”). You may only use ACE Studio Property as provided herein, and ACE Studio reserves all rights to the ACE Studio Property not granted expressly in these Terms.

2.2 Your Use of the Service and ACE Studio Property

Unless otherwise expressly authorized by ACE Studio in writing, including within the Service (e.g., for License Free Premade AI Singers that can be used commercially), we authorize you, subject to these Terms, to access and use the Service and the ACE Studio Property, at our discretion solely for your own personal or internal business purposes. Custom Singers created through the Service are the exclusive property of the user who commissioned them, and may be used according to the terms agreed upon at the time of creation. Any other use is expressly prohibited.

2.2.1 Premade AI Singers

Premade AI Singers are AI vocalists produced and copyrighted by ACE Studio and its official partners. During the validity period of your membership, depending on your membership tier, you may access certain or all Premade AI Singers and use them within the ACE Studio software to generate AI vocals.

• Not all Premade AI Singers are License Free, although the majority are.

• If you need a proof of license, please refer to: https://docs.acestudio.ai/voice-licenses

2.2.2 Custom AI Singers

Custom AI Singers are AI vocalists created by users utilizing their legally owned data sets and trained using ACE Studio's Custom AI Model feature. Unless otherwise specified in a written agreement, all rights to the Custom AI Singers belong exclusively to the user who commissioned them.

Despite the user owning all rights to their Custom AI Singer, it is important to note that these AI vocalists can only be used for AI vocal synthesis through the ACE Studio Service. Therefore, if the user does not have the requisite rights to use the Service (for example, lacking the necessary membership to use the software), they will still be unable to utilize their Custom AI Singer for creative purposes.

Please be aware that all interfaces and code used to customize AI Singers are considered ACE Studio Property, and the use of these services does not confer ownership of any ACE Studio Property to the user.

To avoid any doubt, by uploading audio files for ACE Studio Custom AI Voice Model training, you confirm that:

• You are the creator and owner of the Uploaded Files, or you possess the necessary licenses, rights, consents, releases, and permissions to use and to authorize us to employ your Uploaded Files as envisaged by our Services, including for the purposes of the Custom AI Voice Model.

• If you decide to incorporate the name and likeness of any Voice Talent as part of an AI singer, you have secured the written consent, release, and/or permission from each such Voice Talent, allowing the use of their name or likeness in ways envisaged by our Services, specifically for the Custom AI Voice Model.

• You are solely responsible for any content you generate using Uploaded Files that you do not own or for which you lack the necessary permissions.

2.2.3 Software License

Subject to your compliance with the Agreement, ACE Studio grants you a limited non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use a copy of the ACE Studio software on a single computer that you own or control and to run such copy of the software solely for your own personal or internal business purposes; provided that the use of the ACE Studio software in connection with portions of the Service expressly authorized by ACE Studio for commercial use (e.g., with License Free Premade AI Singers that can be used commercially) shall not, in and of itself, be deemed a breach of this Section.

2.2.4 Certain Restrictions

ACE Studio reserve all rights not granted in the Agreement. You are required to comply with the following prohibitions to ensure lawful, secure, and respectful use of our services. Violation of these prohibitions may lead to suspension or termination of your access to ACE Studio. In using the Service, you shall not:

• Use ACE Studio in any manner that violates applicable local, national, or international laws.

• Engage in activities that infringe on the rights of others, including copyright, right of publicity, right of likeness, intellectual property rights, or activities that defame or discriminate against individuals based on race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, physical disability, or other protected characteristics.

• Engage in any fraudulent activities, including impersonating others or claiming false affiliations.

• Engage in harassment, threats, or abuse toward any person, or post harmful, obscene, or offensive material.

• Exploit or harm minors in any way.

• Delete or alter any intellectual property notices on ACE Studio and its copies.

• Copy, reproduce, distribute, sell, republish, download, display, post, or transmit any ACE Studio property in any form or by any means, except as expressly stated herein.

• Reverse engineer, disassemble, decompile, or otherwise attempt to discover the source code of ACE Studio.

• Bypass or disable security-related features, including those that prevent or limit use or copying of any content.

• Interfere with the operation of ACE Studio, its associated services, or any network, equipment, or server connected to the service.

• Upload, disseminate, or execute any viruses or other harmful code that may damage ACE Studio, its services, or other users' systems.

• Use unauthorized third-party software, plug-ins, or systems to log in, use, or interact with ACE Studio software and services.

• Modify or forge instructions and data in the operation of the software to alter functions or operation effects.

• Use any automated systems, such as scripts to send messages or data mining tools, unless authorized through our Public API.

• License, sell, rent, lease, transfer, assign, reproduce, distribute, host, or otherwise commercially exploit any rights provided by the Service without express written consent.

• Make improper use of our support services or submit false reports of abuse or misconduct.

2.2.5 Updates

You acknowledge and agree that ACE Studio may require you to accept updates to the Service that you have installed on your computer. You acknowledge and agree that ACE Studio may update the Service with or without notifying you.

3. Account Creation and Your Account

3.1.1 Registering an Account

To access certain features of ACE Studio, you are required to register and create a user account. You can register using your Email+Password, Google account authorization, or a phone number. By clicking "Sign up" or "Log in", you agree to the Terms of Service and consent to be bound by these terms.

By registering an account with ACE Studio, you agree to receive marketing emails and product updates from ACE Studio. You can opt out of these communications at any time by following the unsubscribe link in the emails.

3.1.2 Provide Payment Information

If you choose any paid subscriptions or one-time purchases, you will be asked to provide your payment information. By providing this information, you authorize us to charge the applicable fees for the services included in your purchase. We will confirm your purchase by sending you a confirmation email or by providing the services directly to you.

3.1.3 Your Log-In Credentials

You are responsible for maintaining the confidentiality of your log-in credentials and are fully responsible for all activities that occur under your account. You are not allowed to pass on or to resell access to your account to others. Should you believe that the confidentiality of your log-in credentials has been compromised, or if you suspect unauthorized use of your account, you must notify us immediately at support@acestudio.ai. We will not be liable for any loss or damage arising from unauthorized use of your credentials. You agree to monitor your account to prevent access by anyone who does not meet the eligibility requirements outlined in Section 1.3(Eligibility), and you will accept full responsibility for any unauthorized use of the service by such individuals.

3.1.4 Your Account

Notwithstanding anything to the contrary herein, you acknowledge and agree that you shall have no ownership or other property interest in your account. You further acknowledge and agree that all rights in and to your account are and shall forever be owned by and accrue to the benefit of ACE Studio. You may not sell, license, or otherwise transfer your account to any other individual or entity.

4. Payment, Term and Termination

ACE Studio offers Memberships either through subscription or as a one-time purchase in certain regions. The pricing for each Membership tier, which grants varying levels of access and privileges, is detailed on our pricing page.

4.1 Recurring Subscriptions

If you choose a subscription, you will be billed in advance on the day you subscribe. The exact price will be based on the current pricing information displayed on our pricing page. Prices generally include VAT and other applicable taxes. Any exceptions where taxes are not included will be clearly stated.

After your initial subscription period, and again after any subsequent subscription period, your subscription will automatically renew on the first day following the end of such period (each a "Renewal Date") and continue for an additional equivalent period. Your payment provider will automatically be charged ACE Studio's then-current price for such subscription. By subscribing, you authorize ACE Studio to charge your payment provider now, and again at the beginning of any subsequent subscription period.

4.1.1 Upgrades and Downgrades

Subscribers may choose to upgrade or downgrade their Membership subscriptions. The rules for upgrading or downgrading your subscription can be located at: Manage Your Subscription.

4.1.2 Subscription Cancellation

Membership subscriptions can be cancelled at any time. If you cancel, your subscription will remain active until the end of the current billing period. No refunds are provided for any remaining time in the subscription period after cancellation. The rules for cancelling your subscription can be located at: Manage Your Subscription.

4.2 One-Time Membership Purchases

For one-time Membership purchases available in select regions, the payment is made upfront, and the Membership benefits commence immediately upon a successful transaction. For specific terms of one-time Membership purchases, please refer to: One-time Membership Purchase.

4.3 Refund policy

Currently, we offer a 7-Day Money-Back Guarantee, allowing users to try ACE Studio risk-free. If unsatisfied, you can request a refund within 7 days of the payment by contacting the support team at support@acestudio.ai. The specific rules for refunds can be found at: ACE Studio Money-Back Guarantee FAQ

4.4 Cooling-off Rights for UK and EU Users

If you are based in the UK or EU, you may also cancel the following during the specified time period (each a "Cooling-off Period"):

• Your subscription to the Service, within the first 14 days of signing up to that paid plan or the free trial associated with it, or upgrading your plan (when applicable).

• Your purchase of any one-time purchase products within the Service (e.g., for a Perpetual CustomVoice Slot), within 14 days of that purchase.

If you cancel your subscription or any upgrade during a Cooling-off Period, we will reimburse in full the applicable payment you have made. However, if you use the Service in any way during a Cooling-off Period (e.g., by synthesizing any pieces of AI vocals, using the Acappella Convert feature, or in other ways), you agree that you have expressly agreed to waive your cancellation rights and you will not be entitled to receive either a full or partial refund of the applicable payment you have made.

If you sign up for a free trial, you acknowledge that the relevant Cooling-off Period commences on the date of commencement of the free trial, and not on the date of ACE Studio charging the service subscription fee in accordance with these terms. However, your cancellation and refund rights will not be lost by your use of the services for the purposes permitted within that free trial during this Cooling-off Period.

5. In case of problems and disagreements

Both the law and these Terms of Service may give you the right to a certain quality of service, and ways to fix problems if things go wrong.

EU & UK Specific

If you're a Consumer based in the EU and UK, then you enjoy all legal rights granted to Consumers under applicable law.

5.1 EU Specific

If you are based in the EU and you have agreed to our Terms of Service, then EU Consumer laws provide you with a legal guarantee covering the digital services that we provide you. Under this guarantee, we're liable for any lack of conformity that you discover at any time during the “continuous” supply of digital content or services.

Your national laws may provide an even longer guarantee. If you want to make a guarantee claim, please contact us at support@acestudio.ai.

5.2 US Specific (warranty disclaimer)

We're continuously improving our Services to meet your needs. However, for legal purposes, we offer our Services without warranties unless explicitly stated in our Service-specific additional terms. The law requires that we explain this using specific legal language and that we use capital letters to help make sure you see it:

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR OTHER SERVICES, INCLUDING THE CUSTOM VOICE SERVICE, WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES OR ANY SERVICE'S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO FROM ANY SERVICE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF THE SERVICES, CONTENT ORMATERIALS, (2) INFRINGEMENT OF THE RIGHTS OF ANY THIRD PARTY, INCLUDING BUT NOT LIMITED TO INFRINGEMENT OF COPYRIGHT AND RIGHT OF PUBLICITY, AS A RESULT OF THE USE OF OUR SERVICES, INCLUDING THE CUSTOM VOICE SERVICE, BY YOU, (3) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (4) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (5) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (6) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (7) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

6. Liabilities

User understands and agrees that ACE Studio Operator does not provide any warranty or guarantee, in express or implied form, including but not limited to the warranty or guarantee of merchantability, fitness for a particular purpose and non-infringement of the rights of others with respect to ACE Studio Software and Services.Users shall use the Software and Services at their own risk.

Any content, information, etc. produced or published by users using ACE Studio does not reflect or represent the views, positions or policies of ACE Studio Operator, and ACE Studio Operator does not assume any responsibility for this.

Suffered by users due to system shutdown maintenance, upgrade and adjustment, third party reasons such as communication equipment failure of the telecommunications department, computer virus or hacker attack, technical problems, network, computer failure, system instability, typhoon, earthquake, tsunami, flood, power failure, war, terrorist attack, government control and other force majeure reasons, ACE Studio Operator shall not be liable for any loss;We will try its best to maintain the security and convenience of all services, but does not assume any responsibility for the failure to delete or store information in the service.If the normal operation of the service is affected by technical failure and other irresistible events, we promises to cooperate with relevant units in the first time to deal with and repair in time, but we do not assume responsibility for all losses suffered by users.

Under no circumstances shall ACE Studio Operator be liable for any indirect, consequential, punitive, incidental, special or punitive damages.Unless otherwise expressly provided by law, ACE Studio Operator's total liability to the User, regardless of the cause or manner of conduct, shall not exceed the fees (if any) paid to ACE Studio Operator by the User for the use of ACE Studio.

US & UK Specific

These terms and the law attempt to strike a balance as to what you can claim from us and what we can claim from you in case of problems. We can limit our liability for certain things but not for others.

These terms limit our liability only to the extent allowed by the law. These terms do not aim to limit our liability for fraud, fraudulent misrepresentation or death or injury caused by negligence or willful misconduct.

Other that the breaches named above, ACE Studio is liable only for our breaches of these terms, subject to applicable law.

6.1 US Specific

To the extent allowed by law, ACE Studio is only liable for its breaches of these terms or applicable Service-specific additional terms.

ACE Studio is not liable for:

• Loss of profits, revenues, business opportunities, goodwill or anticipated savings

• Indirect or consequential losses

• Punitive damages

You agree to indemnify, defend, release, and hold us harmless including our subsidiaries, Affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses from any claims made by any natural person or other third party in connection with the use, processing and storage of the Files you Upload to our Services.

You also agree to accept full legal responsibility for, and pay any and all royalties, penalties, fees, or damages awards resulting from, any claims of intellectual property infringement brought against us by others resulting from any of Your Content that you do not own or are not otherwise authorized to provide to us.

We are not liable for any statements or representations in your Uploaded Files and Generated Content. You are solely responsible for the Files you Upload to and Content you Generate using our Service and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Generated Content.

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SITE AND/OR OUR SERVICES, INCLUDING THE CUSTOM VOICE SERVICE, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF OUR SERVICES, INCLUDING, BUT NOT LIMITED TO THE FOLLOWING EVEN IF ADVISED OF THEIR POSSIBILITY: (1) ANY ERRORS, MISTAKES, INACCURACIES OR OMISSIONS IN ANY CONTENT, INFORMATION OR SERVICES; (2) ANY LOSS, DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF OUR SERVICES, INCLUDING THE CUSTOM VOICE SERVICE, OR ANY CONTENT (OR INFORMATION) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES; (3) ANY LOSS, DAMAGE OF ANY KIND INCURRED AS A RESULT OF INFRINGEMENT OF THE RIGHTS OF ANY THIRD PARTY, INCLUDING BUT NOT LIMITED TO INFRINGEMENT OF COPYRIGHT AND RIGHT OF PUBLICITY, AS A RESULT OF THE USE OF OUR SERVICES, INCLUDING THE CUSTOM VOICE SERVICE; (4) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF OUR SERVICES; (5) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVICES, SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN; (6) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE OR SERVICES; AND/OR (7) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE WEBSITE OR SERVICES BY ANY THIRD PARTY. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, EXCEPT AS OTHERWISE EXPRESSLY SET FORTH IN THESE TERMS OF SERVICE (INCLUDING THE SECTION BELOW TITLED “ARBITRATION RELIEF”), OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

6.2 EU Specific

We are unrestrictedly liable for damages that have been caused by deliberate intention or by gross negligence.

In cases of slight negligence, we are only liable if we have infringed a fundamental duty and if the purpose of the contract is threatened thereby or if we have infringed duties that have to be fulfilled for the duly contract implementation and if you generally rely on the fulfillment of these duties. In the aforementioned cases, we are only liable for typical, foreseeable damages at the time the respective Service was performed.

We will not be liable hereunder (i) by reason of any failure to timely perform our duties hereunder due to an event beyond our reasonable control, including acts of God; acts of terrorism; civil unrest; war; fires; power cuts; epidemics or (ii) for initial defects without fault (§ 536a (1) German Civil Code (BGB))

If we are not liable or our liability is restricted hereunder, this also applies to the personal liability of our employees, legal representatives, and assistants in performance.

The aforementioned restrictions of liability do not apply to cases of damages to life, body, or health, to cases of warranting for the condition of a product, and to cases of fraudulent concealment of defects by us, our legal representatives or assistants in performance or under the German Product Liability Act (Produkthaftungsgesetz).

We are liable for the loss of data only up to the amount that would have been incurred to restore the data if it had been properly and regularly backed up.

In deviation from the foregoing, the following shall apply to you as a user of a free plan: We are not obligated to remedy a defect in the Service. If you suffered harm from a defect, we owe damages only if the defect was wilfully concealed by us. Otherwise, our liability is limited to intention and gross negligence.

We are not obligated to remedy a defect in the Service. If you suffered harm from a defect, we owe damages only if the defect was wilfully concealed by us. Otherwise, our liability is limited to intention and gross negligence.

7. Dispute Resolution and Arbitration

7.1 General

In the event of any dispute, claim, question, or disagreement arising from or related to your use of ACE Studio's services or these Terms of Service ("Dispute"), you and ACE Studio agree to use their best efforts to settle the Dispute. To this end, you and ACE Studio shall consult and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a just and equitable resolution satisfactory to both parties.

7.2 Arbitration

If you and ACE Studio are unable to resolve the Dispute within a period of thirty (30) days from the time informal dispute resolution is pursued pursuant to Section 1 above, then either party may initiate binding arbitration as the sole means to formally resolve claims, subject to the terms set forth below:

• Arbitration Procedure: The arbitration will be conducted in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") then in effect, by one arbitrator appointed in accordance with said rules.

• Arbitration Location: The arbitration shall take place in Singapore, and the language of the arbitration shall be English.

• Costs of Arbitration: The fees for the arbitrator shall be shared equally by the parties, unless otherwise awarded by the arbitrator. Each party shall bear its own costs related to the arbitration proceedings.

• Finality of Award: The award rendered by the arbitrator shall be final and binding on the parties, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

7.3 Restrictions

You and ACE Studio agree that any arbitration shall be limited to the Dispute between ACE Studio and you individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

7.4 Exceptions to Arbitration

You and ACE Studio agree that the following Disputes are not subject to the above provisions concerning binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of your or ACE Studio's intellectual property rights; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief.

7.5 Governing Law

This Arbitration Agreement is to be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of laws principles.

By using ACE Studio's services, you agree to be bound by this Dispute Resolution and Arbitration section. This agreement to arbitrate disputes includes all claims arising out of or relating to any aspect of these services, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these Terms of Service.

7.5.1 EU Specific

If you're a resident of, or an Organization based in, the European Economic Area (EEA) or Switzerland, these terms and your relationship with ACE Studio under these terms and Service-specific additional terms, are governed by the laws of your country of residence, and you can file legal disputes in your local courts. If you're an EEA-based Consumer, please contact us to resolve issues directly.

The European Commission provides a platform for an online settlement of disputes which can be accessed under http://ec.europa.eu/Consumers/odr/. We are neither obliged to take part in alternative dispute resolutions before a Consumer dispute settlement commission or will do so voluntarily.

7.5.2 UK Specific

If you're a resident of, or an Organization based in, the United Kingdom, these terms and your relationship with ACE Studio under these terms and Service-specific additional terms, are governed by English law, and you can file legal disputes in the English courts.

The parties waive any right to assert any claims against the other party as a representative or member in any class or representative action, except there such waiver is prohibited by law or deemed by a court of law to be against public policy.

8. Digital Millennium Copyright Act

8.1  General

ACE Studio respects the intellectual property rights of others and expects its users to do the same. It is ACE Studio's policy to respond appropriately to clear notices of alleged copyright infringement that comply with the United States Digital Millennium Copyright Act (DMCA) as we endeavor to remove or disable access to the offending material.

8.2 Notification of Infringement

If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible through our service, you are encouraged to notify ACE Studio’s designated agent as follows:

• Name of Agent Designated to Receive Notification of Claimed Infrigation: [Name]

• Address: [Physical Address]

• Telephone Number: [Telephone Number]

• Email Address: [Email Address]

Notices with respect to the Service should be sent to:

support@acestudio.ai

All notices should substantially comply with the statutory requirements of the DMCA. To be effective, the notification must be a written communication that includes the following:

• A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

• Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.

• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material.

• Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted.

• A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.

• A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

8.3 Counter-Notification

If you believe that the material that was removed or to which access was disabled is not infringing, or you believe you have the authorization from the copyright owner, the copyright owner’s agent, or pursuant to the law, to post and use the material in question, you may send a counter-notification containing the following information to the designated agent:

• Your physical or electronic signature.

• Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled.

• A statement that you have a good faith belief that the material was removed or disabled as a result of mistake or a misidentification of the material to be removed or disabled.

• Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which the address is located, or if your address is outside of the United States, for any judicial district in which ACE Studio may be found, and that you will accept service of process from the person who provided notification of the alleged infringement.

8.4 Repeat Infringer Policy

In accordance with the DMCA and other applicable law, ACE Studio has adopted a policy of terminating, in appropriate circumstances, users who are deemed to be repeat infringers. ACE Studio may also at its sole discretion limit access to the service and/or terminate the memberships of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

By using ACE Studio's services, you agree to comply with this DMCA policy and to defend, indemnify, and hold harmless ACE Studio from any claims resulting from actions taken during investigations and from any actions taken as a consequence of investigations by either ACE Studio or law enforcement authorities.

9. General Terms

These Terms of Service, along with the Privacy Policy and any Service-specific addenda to which you consent, constitute the complete and exclusive understanding and agreement between you and ACE Studio regarding your use of the Services. However, if you have entered into a separate agreement with ACE Studio specifically addressing the provision of Services, then that agreement supersedes these Terms of Service with respect to your use of the Services. If there is any conflict between the terms of any Service-specific addendum and these Terms of Service, the terms of the Service-specific addendum will prevail regarding your access to and use of that particular Service.

You may not assign or transfer these Terms of Service or any rights hereunder, in whole or in part, whether by operation of law or otherwise, without ACE Studio's prior written consent. ACE Studio may assign these Terms of Service and all rights conferred under these Terms at any time without your consent or notification. The failure by ACE Studio to enforce any provision of these Terms of Service at any time will not be deemed a waiver of the right to enforce such provision at a later time, nor will a waiver by ACE Studio of any breach or default of these Terms, or any provision therein, constitute a waiver of any subsequent breach or default or a waiver of the provision itself.

In these Terms of Service, the term “including” is used to mean “including, but not limited to.” If any portion of these Terms of Service is found to be invalid or unenforceable, that portion will be enforced to the maximum extent permissible, and all other parts will remain in full force and effect.

10. Contact Us

In order to resolve a complaint regarding the Services or to receive further information regarding use of our Services, please contact us at:
support@acestudio.ai
TIMEDOMAIN, INC.